Your right of withdrawal
You have the right to withdraw from your purchase (or part of it) within 14 calendar days of the day you, or a third party other than the carrier designated by you, receive the order, without giving any reason. If your order includes several products delivered separately, the period starts from receipt of the last one.
This page summarises the procedure. The full terms can be found in our Terms and Conditions of Use and Purchase.
How to make a return
Let us know that you wish to withdraw before the period ends, using any of these methods:
- By email to info@oaseeds.com, stating your order number.
- Through our contact page (WhatsApp, email or phone).
- By post to the address below.
Then send us the products, well protected, within 14 calendar days of telling us your decision, to:
Oasis Ecommerce S.L.
C/ Cardenal Benlloch, 11 bajo
46920 Mislata (Valencia)
Spain
Email: info@oaseeds.com
Phone: +34 661 782 152
Unless we tell you otherwise, you bear the direct cost of returning the products. We recommend using a tracked shipping service.
Condition of the products
You are only liable for any loss in value of the products resulting from handling beyond what is necessary to establish their nature and characteristics. For seeds, the condition of the packaging, seals and labels may be relevant in assessing this.
Any free gifts included in your order must be returned together with the other products; if they are not returned, their value will be deducted from your refund at their retail price.
Refund
Once your withdrawal has been validly exercised, we will refund all payments received from you, including the cost of the least expensive standard delivery option, within 14 days of you informing us of your decision. We may withhold the refund until we have received the products back, or until you have supplied proof of having sent them back.
We'll use the same payment method you used for your purchase, unless we agree otherwise:
- Card, Google Pay or Apple Pay: to the same card (or by bank transfer if more than 30 days have passed since payment).
- Bank transfer: by bank transfer.
- Cryptocurrency and other methods: by bank transfer.
Faulty or incorrect products
If you receive a wrong, incomplete or damaged product, email us at info@oaseeds.com as soon as possible with your order number and, if you can, photos of the product and packaging. We'll sort it out right away.
Please check that your delivery address is correct and complete before confirming your order. If a parcel is returned to our warehouse because of an incorrect address or because it wasn't collected, we can send it again, but you'll need to pay the new shipping costs.